Terms & Conditions

Effective Date: 30-05-2025

Welcome to SUSRUT EYE FOUNDATION AND RESEARCH CENTRE’s online appointment booking portal.

Appointment Booking:

• The portal is for booking appointments only with SUSRUT doctors.
• You can book one appointment at a time.
• Appointment confirmations and reminders will be sent via SMS and email.

Payments:

• Payments are securely processed via a PCI DSS compliant gateway supporting multiple payment methods.
• In case of failed transactions, refunds will be initiated to the original payment source.

Rescheduling:

• Same-day rescheduling is not allowed.
• Rescheduling is allowed only for the same doctor and within the same appointment slot type (General or Premium).
• Doctors may offer General and Premium slots; rescheduling must respect this classification.

Cancellations:

• Appointments can be cancelled online before the scheduled visit.
• Cancellation after the visit is not allowed and no refunds will be issued.
• No-shows will be marked absent the next day and the appointment cancelled.

Refunds:

• Refunds for cancellations will be processed within 3-5 business days excluding holidays.
• Refunds for online payments will be credited to the original payment source.
• Refunds for offline payments must be collected at the respective branch.

Liability:

• SUSRUT is not liable for any indirect or consequential damages from use of the portal.

Policy Changes:

• We may modify these terms at any time. Continued use indicates acceptance.

Jurisdiction:

• These terms are governed by Kolkata High Court jurisdiction.